Privacy policy

PRIVACY POLICY — SVAKRIT

Last updated: July 2, 2026

SVAKRIT respects your privacy and is committed to protecting your personal information when you visit our store, place an order, or contact us.

Svakrit operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Svakrit is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment details, payment confirmations, and transaction-related payment information.
  • Account information including your username, password, preferences, and settings if you create an account.
  • Transaction information including the items you view, add to cart, purchase, return, exchange, or cancel, and your order history.
  • Communications with us including information you include in customer support requests, custom order inquiries, or other messages sent to us.
  • Device information including your IP address, browser type, device type, and network connection details.
  • Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you place an order, create an account, contact us, submit a custom order request, or otherwise provide information to us.
  • Automatically through the Services including from your device when you browse our website, use our store, or interact with cookies and similar technologies.
  • From service providers who help us operate the store, process payments, fulfill orders, analyze performance, and provide customer support.
  • From partners or third parties where permitted by law.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

1. Provide, tailor, and improve the Services

We use your personal information to:

  • process payments
  • fulfill and deliver your orders
  • arrange shipping
  • provide customer support
  • manage your account
  • process returns, replacements, exchanges, or refunds
  • remember your preferences
  • improve our store, products, and shopping experience

2. Marketing and promotional communication

We may use your information to send updates, promotional emails, product launches, or limited drop announcements if you subscribe or otherwise permit us to do so. You can unsubscribe from promotional emails at any time.

3. Security and fraud prevention

We use personal information to help detect, prevent, investigate, or respond to fraud, abuse, suspicious activity, or other harmful conduct and to maintain the security of our store and customers.

4. Communicating with you

We use your information to respond to support requests, custom order inquiries, shipping questions, return requests, and other communication related to your orders or your use of the Services.

5. Legal and compliance reasons

We may use personal information where required to comply with applicable laws, legal obligations, lawful requests, disputes, or enforcement of our policies and terms.

How We Disclose Personal Information

We may disclose your personal information to third parties in limited circumstances, including:

  • With Shopify and service providers who help us run the store, process payments, analyze store performance, manage fulfillment, or provide support.
  • With shipping, logistics, and fulfillment partners in order to deliver your products.
  • With payment processing providers to securely process your transactions.
  • With marketing or analytics providers where necessary to understand store performance or run promotions.
  • When required by law or when necessary to protect our rights, customers, business, or Services.
  • In connection with a business transaction such as a merger, sale, restructuring, or similar event, where legally permitted.

Relationship with Shopify

Our store is hosted by Shopify. Shopify may collect and process personal information when you visit or use the Services in order to provide and improve Shopify’s services and the store experience.

Information you submit to our store may be shared with Shopify and its service providers, including providers located in countries other than where you live, in order to support order processing, payments, analytics, fraud prevention, and store functionality.

To learn more about how Shopify handles personal information, you can review Shopify’s consumer privacy materials and privacy portal.

Cookies and Similar Technologies

Like many ecommerce websites, we and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand usage, improve performance, and support marketing or analytics.

You can control certain cookie settings through your browser settings. However, disabling cookies may affect the functionality of some parts of the Services.

Third-Party Websites and Links

Our Services may include links to third-party websites or platforms. If you follow links to third-party websites, their privacy practices and policies will apply instead of ours. We are not responsible for the privacy, security, or content of third-party websites or services.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to delete it where required.

Security and Retention of Your Information

We take reasonable measures to protect your personal information, but no system is completely secure and we cannot guarantee absolute security.

We retain personal information for as long as necessary to:

  • provide the Services
  • fulfill orders
  • maintain records
  • comply with legal obligations
  • resolve disputes
  • enforce our agreements and policies

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • request access to personal information we hold about you
  • request correction of inaccurate information
  • request deletion of personal information in certain circumstances
  • request a copy of your information where applicable
  • opt out of promotional communications

To exercise any privacy-related request, contact us using the details below. We may need to verify your identity before completing certain requests.

International Transfers

Your personal information may be processed outside the country in which you live, including by Shopify or service providers located in other countries. Where required, we rely on appropriate safeguards for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we do, we will update the “Last updated” date shown at the top of this page.

Contact

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, you can contact us at:

SVAKRIT
Email: svakrit93@gmail.com
Address: Dharc, Dharchula, Pithoragarh, Uttarakhand, 262545, India